Frequently asked questions
How do I restore my purchases?
Open the Game, tap the gear icon to open Settings, then tap Restore Purchases. You can also find Restore Purchases at the bottom of the Shop.
Make sure you're signed in to the same Apple ID or Google account you used to buy. Permanent purchases, such as No Ads, are restored. Consumable items like gems and coins packs can't be restored once they've been delivered.
Where is my progress saved? Can I move it to a new phone?
Your progress (levels, currency, upgrades, commanders and settings) is saved on your device. There's no account and no cloud save, so we can't see, recover or transfer it for you.
Deleting the Game, clearing its data, or switching devices will start you from the beginning. Your device's own backup and restore (iCloud or Google backup) may carry your progress over, depending on your settings. After moving, use Restore Purchases to get permanent purchases back.
I paid for something but didn't get it. What should I do?
Check your internet connection, close and reopen the Game, then try Settings > Restore Purchases. If it still hasn't arrived, email us with the store receipt or order ID (from your Apple or Google purchase confirmation email) and we'll help.
How do I get a refund?
Purchases are handled by Apple and Google, so refunds are too. For iPhone and iPad, use Apple's "Report a Problem" page for your purchase. For Android, request a refund through Google Play. We can't issue refunds directly because we never receive your payment.
How do I report a bug?
Email [email protected] with the subject "Last Squad Support" and include:
- your device model and iOS or Android version;
- the Game version (shown at the bottom of the Settings screen);
- what happened, what you expected, and the steps to make it happen again;
- screenshots or a short screen recording, if you can.
How do I change my ad privacy choices?
Use the Privacy Choices option in the Game's Settings to review or change your consent for personalized ads. You can also control tracking at the device level:
- iPhone / iPad: Settings > Privacy & Security > Tracking.
- Android: reset or delete your advertising ID in your device's Google or Privacy > Ads settings.
Don't want automatic ads at all? The optional No Ads purchase in the Shop removes them. Rewarded ads you choose to watch stay available.
How do I delete my data?
Uninstalling the Game deletes everything it saved on your device. To ask us to delete data held by us or passed to our analytics and ad partners, email [email protected] with the subject "Last Squad Data Deletion Request". Including your device's advertising ID helps us find it. Details are in our Privacy Policy.
Do I need an account or an internet connection?
No account is needed. Runs can be played without a connection; an internet connection is needed for ads, rewarded ads and purchases.
Contact support
Email us at [email protected] and put "Last Squad Support" in the subject line so your message reaches the right team. Please don't send payment card details.
Email Last Squad Support