Need a hand, fighter?

Open the Store in the Game and tap Restore purchases. Make sure you're signed in to the same Apple ID or Google account you used to buy.

One-time purchases, such as the Starter Pack, the Growth Fund and No Ads, are restored. Gems, gold and other consumable items can't be restored once they've been delivered.

Your progress (hero, gear, currencies, quests and settings) is saved on your device in an encrypted file. There's no account and no cloud save, so we can't see, recover or transfer it for you.

Your device's own backup and restore (iCloud or Google backup) can carry your progress over to a new phone, depending on your settings. After moving, use Restore purchases to get one-time purchases back.

Check your internet connection, close and reopen the Game, then try Store > Restore purchases. If it still hasn't arrived, email us with the store receipt or order ID (from your Apple or Google purchase confirmation email) and we'll help.

Purchases are handled by Apple and Google, so refunds are too. For iPhone and iPad, use Apple's "Report a Problem" page for your purchase. For Android, request a refund through Google Play. We can't issue refunds directly because we never receive your payment.

There are no forced ads: no banners and no ads between fights. When you want a bonus, you can choose to watch a rewarded ad, up to 5 a day. With the optional No Ads purchase you get those rewards instantly, without watching anything.

Personalized ads stay off unless you are 16 or older and turn them on in Settings > Privacy. You can also control tracking at the device level:

• iPhone / iPad: Settings > Privacy & Security > Tracking.
• Android: reset or delete your advertising ID in your device's Google or Privacy > Ads settings.

If you are 16 or older, you can choose to share gameplay statistics (such as which regions you clear and which bosses you beat) through Unity Analytics. They aren't linked to your name or contact details, and they help us balance difficulty and fix problems. They're off unless you turn them on.

To turn them off, go to Settings > Privacy. The Game stops sending stats and asks Unity to delete the data collected from your device. Details are in our Privacy Policy.

The Game asks for a year of birth when it's first opened and keeps only the age group on the device. For players under 13:

• purchases need a parent's answer to a quick question before they go through;
• ads stay optional and are never personalized;
• gameplay stats are not available;
• the Game asks them to read the Terms of Use and Privacy Policy with a parent.

You can also use your device's parental controls, such as Apple's Screen Time or Google Family Link, to manage purchases and play time.

Yes. In the Feel section of the Game's settings you can turn on Reduce flashes, lower Screen shake, and switch Vibration or Damage numbers off. If you ever feel unwell while playing, stop and take a break.

Email [email protected] with the subject "Combo 2 Support" and include:

• your device model and iOS or Android version;
• the Game version (shown in Settings > About);
• what happened, what you expected, and the steps to make it happen again;
• screenshots or a short screen recording, if you can.

In the Game, go to Settings > Privacy > Delete data. This permanently deletes your progress, hero name and choices on that device; uninstalling the Game does the same. To ask us to delete data held by us or our partners, email [email protected] with the subject "Combo 2 Data Deletion Request". Details are in our Privacy Policy.

No account is needed, and you can play offline. An internet connection is needed to watch rewarded ads, make purchases and, if you turned them on, send gameplay stats.